One of my favorite expressions is this – “If you hate it, automate it” – especially when it comes to the boring, high-volume parts of work that people hate to do, says Jesse Tutt, Program Director, IT Intelligent Automation. The innovative work of Tutt and his colleagues is gaining global recognition while supporting clinical care. Photo provided.
Intelligent automation ‘frees people up to do what they’re good at’
History of Gregory Kennedy
Creative innovations to ease the burden of mundane work and free healthcare staff to focus on soft skills have earned global recognition from Alberta Health Services (AHS), along with two prestigious Blue Prism Customer Excellence Awards .
Achievements come in the area of intelligent automation – which combines the power of artificial intelligence and machine learning to automate as many steps in business processes as possible – while using software from Blue Prism Group plc , a British multinational and pioneer in the field. .
“The Blue Prism Customer Excellence Awards celebrate the many groundbreaking successes our customers have had with their digital workforce in building the future of work,” said Emma Kirby-Kidd, Robotic Operating Model Lead , who announced the international awards in London on June 22. “These awards highlight our customers’ inspiring innovations, creative projects, and bold use of Blue Prism to transform their businesses and free their people to do what they’re good at.”
AHS won the Business Value Driver – Global Award and the Best Newcomer – Americas All-Star Award, out of more than 180 entries reviewed by Blue Prism’s jury.
“Congratulations to our Blue Prism award winners,” said Sean Chilton, vice president of human resources, health professions and information technology for AHS. “Their work is helping to transform AHS by developing automation programs that create efficiencies and allow us to reinvest in and support clinical care. We are very pleased with the results of our automation strategies to date and are Glad to see the program grow.”
Over the past 18 months, AHS has successfully designed “digital workers” to take on many repetitive and time-consuming tasks such as job offer letters, filling out forms, financial spreadsheets, patient reimbursements , staffing documents, reports and more.
Cutting minutes here and there, intelligent automation has already benefited departments such as human resources, provincial staffing services, information technology (IT) and contract management, procurement and (CPSM), among others – and freed up time equal to 17 full hours – part-time jobs – which added much-needed capacity and flexibility to these departments during the COVID-19 pandemic.
“Robotic Process Automation (RPA) technology is pretty cool. It literally mimics the work that people do,” says Jesse Tutt, program manager, IT Intelligent Automation. “It can mimic people’s keystrokes and mouse clicks for very simple tasks. It’s not something that’s going to automate a person, but it can automate specific steps of a task.
“One of my favorite phrases is this – ‘If you hate it, automate it’ – especially when it comes to the boring, high-volume parts of work that people hate doing. We don’t take not people’s jobs here – we’re freeing up abilities that people can use to catch up on all their other work, especially at a time when the demands on clinical care are so high.”
“We are truly proud of our teams who have worked together to make our intelligent automation journey such a rapid success,” said Penny Rae, Chief Information Officer, Information Technology. “This job frees our staff from repetitive tasks to do things they find more creative and interesting.”
Tutt credits the many line-of-business leaders and employees (over 100) who have stepped up and brought automation opportunities to his team of 17 (about half are interns) and other key roles in computers who have joined this quest. to eliminate drudgery and streamline repetitive tasks.
“The improvements we made took a lot of work, a lot of people and a lot of sweat, but we are very happy right now (to have won two awards),” he says.
And the work continues, as Tutt and his team seek new challenges.
“We do what’s called ‘process mining’ where we extract data – for example, from the purchase order invoicing process – that will allow us to understand the specific steps and the time it takes between steps. , so that we can create a ‘process map’ of this process. The intention is to use this data to identify more opportunities for automation.”
Michael Lam, Program Director, Financial Operations, adds: “In our first year alone, we have already seen tremendous success in implementing the automation program and creating or releasing capabilities in a number areas such as HR, Workforce Planning, CPSM and Finance.
“We look forward to continuing and expanding this important work to help the organization become more efficient, more effective and to improve quality and the patient/customer experience as we move forward.”