APS Employee Mental Health Services – Albuquerque Public Schools


Updates to mental and behavioral health coverage, digital/virtual stress and mental health programs under APS insurance plan providers, additional benefits and community resources for all APS employees.

No cost for in-network mental/behavioural health benefits

As of January 1, 2022, there is no cost sharing (i.e. no co-payment or deductible) for in network mental/behavioral health (BH) services for employees covered by APS benefits.

Senate Bill 317, titled “No Behavioral Health Cost Sharing,” was signed into law on April 8, 2021. The bill covers all cost sharing for covered employees and dependents for :

  • In-lattice professional services rendered by a mental health/BH provider (counselling/therapy visits), except when delivered to an emergency room or urgent care center (in which case, your ER/urgent care co-payment will apply).
  • Services are rendered by a in network primary care provider for BH services.
  • Outpatient and inpatient services (including drug addiction). For more details on these services, read the full newsletter.
  • Prescription medications are covered by the APS plan formulary or authorized by the plan for mental diagnosis/BH. For more details on these services, read the full newsletter.

Please read the full newsletter from the New Mexico Bureau of Insurance for more details in the above categories and to fully understand your benefits under this new law.

the APS Employee Assistance Program (EAP) offers free, short-term, confidential professional advice to employees and their immediate family members. Call 505-880-3718 to schedule an in-person or virtual meeting WeCounsel appointment.

Wellness Resources for All APS Employees

Graphic image with list of all resources under employee groups.

  • Free Health Coaching for lifestyle, weight loss and disease management.
  • Mindful living for more well-being, stress management.
  • Feed your green zone to learn self-care lifestyle practices that improve overall health, well-being and resilience.
  • 30 ways to wellness is a new email-based program. Receive daily wellness emails with simple yet innovative practices to do every day. Bring new awareness and intention around stress, sleep, movement, nutrition, connection and more! This is an ongoing program. Sign up and engage at your own pace. *Open to all APS employees.
  • MyStress Tools is an online stress management program/mobile app.
  • Livongo for diabetes, high blood pressure and weight management (*employees and dependents covered).
  • It’s a game changerExternal link for your health! Do you feel like you need to lose weight, manage your diet and move more, but you don’t know where to start? The prediabetes prevention program may be for you! Join this national pilot program External link from the CDC and by NMSU. Online/virtual and continuous personal coaching options for a full year. *Open to all APS employees.
  • New! pet therapy for APS employees. If you would like to offer your staff or department a few hours of anti-stress therapy, complete this application form.

Mental Health and Wellness Resources by Health Plan

Presbyterian Health Plan

Members of the Presbyterian Health Plan and covered dependents can go to www.phs.org/aps to access Presbyterian wellness tools and resources, including digital ID cards and additional information on the myPRES patient portal.

  • Reduced cost of gym memberships with Fitness pass.
  • New! GetCareToday Online web symptom checker, provider and facility finder.
  • Virtual mental and behavioral health resources include TalkSpace, professional, personal and confidential online therapy.
  • 24/7 PresRN Nurse Advice Line and Video Visits: www.phs.org/videovisits *Provides mental/behavioural health services
  • Community Health Worker (CHW) Program: A unique program offering individual and family assistance with housing, food, utilities, transportation and the management of health situations such as pregnancy, asthma, diabetes, behavioral health, etc. This service is confidential and provided at no additional cost to you. For more information contact Phone number:(505) 923-8567.
  • PresNow 24/7 Emergencies and Urgent Care

Blue Cross Blue Shield

BCBS-NM members and covered dependents can go to https://www.bcbsnm.com/aps to access all member tools and resources, including digital ID cards.

  • New! learn to live digital mental health program for members and dependents ages 13 and older. Personal coaching by phone, SMS or e-mail. Access the benefit through Blue Access for Members/Wellness/Digital Mental Health.
  • fitness plan reduced gym membership options. Flexible virtual, local and national networks. Plans range from $10/month for all BurnAlong virtual class options to basic and elite club plans. * Access your fitness plan information through the Well on Target Program.
  • Well on Target Program includes health assessment, member dashboard, digital self-management programs, tools and trackers, interactive symptom checker, secure messaging, Blue 365 PointsSM rewards, condition tracking fitness and nutrition, plus device integration, personal wellness challenges, mobile app (AlwaysOn)
  • 24/7 Nurse Line 800-973-6329 to talk to a nurse about your symptoms and/or access a wide range of audio health topics.
  • Blue Cross Blue Shield: virtual MDLIVE/telemedicine * Provides mental and behavioral health services.
  • Ovia Health – Family planning and healthy pregnancy
  • Wonder Health weight loss program (formerly Naturally Slim)

True Health New Mexico

THNM plan members and covered dependents can go to the THNM Member Page for more information on comprehensive healthcare and wellness resources as well as digital ID cards.


Cigna members have access to a wide range of healthcare resources. Members and covered dependents can access the Member Portal page at mycigna.com for provider finder, cost estimator and symptom checker tools as well as digital ID cards.

  • Telehealth or virtual visit: Amwell (855) 667-9722, MDLIVE (888) 726-3171 * Provides mental and behavioral health services.
  • Cigna mental and behavioral health resources include virtual counseling/therapy services, lifestyle and weight management programs, iPrevail, TalkSpace and Happify.
  • Cigna Healthy Rewards discounts offer $25/month discount and access to gym memberships nationwide, Daily Burn virtual fitness class options, Fitbit discounts, and more. Access it under your mycigna.com Wellness Resources page.

Community Partners in Mental Health

The organizations below have immediate mental health/crisis hotlines and counseling services that APS employees and family members can access.

1. New Mexico Crisis Line: If you or a loved one is experiencing an emotional crisis, mental health or addiction problem, you can find help 24 hours a day, seven days a week, by calling the New Brunswick Crisis and Access Line. Mexico or the Peer to Peer hotline. .

  • Access and Crisis Line: 1-855-NMCRISIS (662-7474)
  • Warm line of equals: 1-855-4NM-7100 (466-7100) call 3:30 p.m. – 11:30 p.m. / text 6 p.m. – 11 p.m.

2. The Albuquerque Regional Community Chaplain Corps (ARCCC) provides free, confidential, emotional and spiritual support to APS employees. The non-profit organization provides free and confidential emotional and spiritual care to APS employees. Learn more about their services online and call for individual “TLC” appointments. Call or text (505) 376-6117. Hours of operation for telephone or zoom meetings are: Monday – Thursday: 3:00 p.m. – 5:00 p.m., 7:00 p.m. – 9:00 p.m.


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