Canberra Health Services receives three-year accreditation


Canberra Health Services officially received its triennial accreditation from the Australian Health Standards Councilconfirming that the organization provides exceptional healthcare and patient safety, the ACT Government announced today.

Ten independent evaluators and one evaluator-in-training assessed the entire organization over five days.

CHS has completed the 151 actions under eight national health service safety and quality standards.

The final accreditation assessment report noted many examples of a quality healthcare system, including:

• A positive corporate culture closely aligned with the CHS vision and values;

• Passionate, enthusiastic and engaged staff, and significantly improved morale;

• A strong commitment to inclusion, including strengthening partnerships with patients and Aboriginal and Torres Strait Islander groups;

• Patients and carers included in the planning and delivery of care;

• Delivery of quality comprehensive care through the collaboration of staff in all disciplines of the patient journey; genuine partnerships between staff, patients and caregivers; and robust documentation and patient handover procedures across the continuum of care;

• Safe and effective responses to a patient’s deteriorating mental state and prompt referral;

• A strong risk management framework supported by policies, procedures and guidelines that are well understood by staff.

This was the first time the CHS had been assessed against the second edition of the standards, including the new comprehensive care standard.

Rachel Stephen SmithACT’s health minister, said the results were a positive turnaround from four years ago, when the same service (then part of ACT Health) failed to meet 33 actions of the accreditation process.

“To achieve accreditation and meet all national standards while managing the significant impacts of a global pandemic is a fantastic achievement for the Canberra Health Services team,” said Ms Stephen-Smith.

“While there are many positives, I was particularly pleased to see the reviewers highlight the inclusive work with the Aboriginal and Torres Strait Islander community, which aims to ensure that First Nations people feel welcome and safe in our health facilities and to help close the gap in health outcomes.

“It was also great to see some of our programs, such as Enhanced Recovery After Surgery (ERAS) receive special mention as an example of patients being actively involved in their care from pre-admission to discharge – reducing length of stay , post-surgical complications and improve patient satisfaction.

“Congratulations to all 8,500 members of the CHS team for this well-deserved recognition of your skills, your commitment and the quality of the work you do every day.

Emma DavidsonACT Minister for Mental Health, said the results of the accreditation were a testament to the care and commitment of Canberra Health Services staff.

“There has been significant improvement at all levels of the organization, while managing increased illness in the community, chronic labor shortages and fatigue,” she said.

“Reviewers noted how motivated our Canberra Health Services mental health team is and highlighted the effective systems in place, such as the presence of emergency department-based mental health representatives for rapid risk assessment. and patient transfers.

“Other new initiatives highlighted include the staff post in the Acute Mental Health Unit which enhances the interaction and mutual discussion between staff and patients in decision-making regarding patient care.

“To the team at Canberra Health Services – congratulations on this fantastic result. It is a testament to your hard work and continued dedication to improving health outcomes for Canberrans.


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