Naval Medical Center Portsmouth > Health services > Pharmacy

Pharmacy serves to provide quality patient-focused pharmaceutical care that optimizes health, safety and preparedness

October 17, 2020


NMCP Form – Alphabetical List
PNLP Form – Therapeutic List

TRICARE Form Finder
Use the TRICARE Form Finder to find your medicine. A search can tell you:

To begin your search, you will need to enter the brand name or generic name of the medication, then select the strength prescribed, along with your gender and age.

Prescribing Information

Prescriptions for controlled substances are NOT accepted via electronic submission

Drug prescriptions are NOT accepted by fax.

Paper prescriptions require an ink signature by the provider (Currently accepting hard copies for controlled substances only.)

Electronic prescription information for the providers below:

Tidewater MTF Pharmacy Electronic Prescription Information (e-RX):

MTF Tide

e-RX released
name of the site


BHC Little Creek
4845357 / 1205249075
BHC Naval Air Station Oceana
4845410 / 1578977666
BHC Naval Station Norfolk
(Sewell’s Point Clinic)
4845369 / 1205249059
Portsmouth Naval Medical Center
4845371 / 1548673205

Main pharmacy

Location: 620 John Paul Jones Cir., Portsmouth, VA 23708, Building 2, 2n/a Floor


  • Available to all eligible beneficiaries
  • Available services are consistently limited to new/refill prescriptions

Pharmacy refill

Location: Norfolk Dockyard – Scott Center Annex Pharmacy, 1572 Cluverius St., Portsmouth, VA 23709


  • Available to all eligible beneficiaries
  • Services available are limited to phone-activated prescription refills
  • Refills require 3 business days to process (not including Saturdays, Sundays or holidays)
  • To process refills, call: 757-953-6337 or 1-866-285-1008

Hours of operation: Drive-thru pickup times

  • Mon – Fri: 7:30 a.m. – 5:00 p.m.
  • Closed on weekends and public holidays

Useful information about the pharmacy

Win time:

  • Avoid visiting between 11:00 a.m. and 1:00 p.m. daily, staff lunch rotation creates delays
  • Avoid days just before and after holiday weekends
  • Currently accepting hard copies for controlled substances only.

Identity Card (ID) Requirement:

  • A valid military ID card is required to pick up a prescription for all eligible patients age 10 and older
  • A photocopy or electronic image (front and back) on a smart phone is acceptable
  • A valid military ID is required to establish medical eligibility and clearance

TRICARE Pharmacy Home delivery:

Prescription transfers:

  • Prescription transfers can be requested at the Main Pharmacy
  • Please allow 3 business days for processing (not including Saturday, Sunday or holidays)

Defined refills:

  • Your prescriber has written your maintenance medication with additional refills
  • To ensure efficient service, refills should be requested in advance by calling the refill number on the prescription bottle (757-953-6337 or 1-866-285-1008) or using Tricare Online
  • Refills require 3 business days to process (not including Saturdays, Sundays or holidays)
  • These medications must be collected at the chosen refill point

Renewals / Activation defined:

  • Your prescriber had to enter or “send” a prescription you were taking previously or a maintenance medication
  • Refills, once entered by your provider, must be activated by calling the pharmacy call center at 757-953-0258.

Definition of controlled substances:

  • Substances that have currently accepted medical use but possess relative abuse potential and a likelihood of causing dependence if abused
  • These substances are regulated by the Drug Enforcement Agency (DEA)
  • The legal requirements are stricter for these substances and require more preparation time
  • Schedule II drugs: A prescription for a controlled substance classified as a Schedule II drug must be filled within 60 days of the date originally written or “do not fill by date” as written by a provider.
  • Medicines in schedules III, IV and V: A prescription for a Schedule III, IV or V drug must be filled within six months of the date originally written. These prescriptions can be refilled, if authorized by the prescriber, up to five times within a 6 month period from the date originally written.

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