Thunder Bay Counseling ends waitlist for addiction and mental health services


THUNDER BAY — For the first time in more than a year, there is no waiting list for a wide range of addiction and mental health services provided by Thunder Bay Counselling.

The agency made the announcement on Monday, saying it achieved this by making significant changes to its staffing model and service lineup.

He focused on reducing wait times when the COVID-19 pandemic started, with the ultimate goal of eliminating the wait list.

“When people wait too long for services, it has a serious impact on their well-being and safety, and it also affects their families, workplaces and the community at large,” said Nancy Chamberlain, CEO of Thunder Bay Counseling.

“Faster access to services is important for individual and community well-being, and it also reduces pressures on emergency departments and hospitals.”

The agency’s counsellors, who are trained to provide a variety of specialized treatments and programs, can now travel to meet with clients wherever they are in the community.

Last year, approximately 950 people accessed addiction and mental health counseling services.

Chamberlain said Thunder Bay Counseling is committed to implementing innovative solutions to address gaps in care, including participating in initiatives with other agencies such as the expansion of rapid access clinics to Addiction Medicine (RAAM).

Services available free of charge include:

  • alcohol and drug assessment
  • stabilization before treatment
  • counseling and psychotherapy
  • specialist counseling and case management services – for people receiving opioid replacement therapy; pregnant women or mothers; young people and young people in transition to adult services; people involved in the justice or correctional system

More information is available online or by calling (807) 684-1880.


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