Witham Health Services optimizes patient care and staff workflows for 100+ providers at 30+ sites with eClinicalWorks


WESTBOROUGH, Mass.–(BUSINESS WIRE)–eClinicalWorks®a leader in healthcare IT solutions, today announced the continuation of its partnership with Witham Health Services to further improve patient communications and achieve overall operational efficiencies across more than 30 locations in the nonprofit healthcare organization.

More than 100 healthcare providers in more than 50 medical specialties in and around Boone County, Indiana have used eClinicalWorks technology since 2009 to communicate with patients in real time, ensuring there is no no gaps in care. The eClinicalWorks platform enables physicians to be more efficient in their daily workflows.

“eClinicalWorks is state-of-the-art and an integral part of our workflow, enabling all of our staff to better deliver patient care and increase overall patient volume,” said Paul Frey, Executive Director of IS at Witham Health Services. “What we value most about eClinicalWorks is the company’s ability to continue to improve its technology faster and more frequently than any other vendor. They are truly committed to helping us provide the best care for our patients.

With the eClinicalWorks platform, Witham staff now enjoy the following benefits:

  • Regular points of contact with patients: Automated reminders and the option of self-check-in improve patient comfort and overall satisfaction at Witham, while significantly reducing time-consuming manual administrative work for staff. These services, including electronic check-in and check-in, have been extremely popular during the COVID-19 pandemic and have significantly reduced the system’s no-show rate. Real-time reminders and calls for annual visits, mammograms, colonoscopies, flu shots, school and camp checkups, and more. were essential to improve communication with patients.
  • Insights: With H also relies Insights so staff can connect with payers consistently, getting actionable data and insights on quality measures and claims. Nurses and doctors also directly access payer information in the system to identify any gaps in care.
  • Chronic Care Management (CCM): The eClinicalWorks CCM module enables primary care physicians, care coordinators, and specialists to identify and provide better care to patients with multiple chronic conditions. From taking medications to appointments, providers can ensure that patients with chronic conditions improve their overall health and avoid emergency room visits.

“For 12 years, we have worked closely with Witham Health Services on their dual goals of continuously improving patient care as well as staff productivity,” said Girish Navani, CEO and co-founder of eClinicalWorks. “With staffing shortages a growing concern in healthcare, eClinicalWorks’ suite of services aims to enable providers like Witham to do much more with less.”

About Witham

Witham Health Services has served the residents of Boone and surrounding counties for over 105 years. Under the current leadership of Dr. Raymond Ingham, Chairman and CEO and Board of Directors, Witham Health Services has grown into a modern and progressive healthcare provider offering many of the quality medical services people need throughout their lives. their life close to home. With offices in Crawfordsville, Frankfort, Jamestown, Lebanon, Thorntown, Whitestown at Anson, and Zionsville, Witham Health Services is a county-owned, nonprofit health care organization committed to improving health through excellence and personalized care. For more information, please visit https://www.witham.org.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper records for outpatient practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for electronic health records and practice management. Additionally, we help outpatient practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and population health initiatives. More than 150,000 doctors and 850,000 healthcare professionals rely on the power and scalability of the eCW cloud for flexible clinical documentation, better front-office workflows and more efficient billing through automation process robotics. We combine innovation, cutting-edge technology and a commitment to patient safety to enable practices to grow and thrive in the face of 21st century healthcare challenges. For more information, visit www.eclinicalworks.comfollow us on Facebook and Twitter, or call (866) 888-6929.


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